Terms & Conditions
These Terms and Conditions (“Terms”) govern your use of our tutoring services and your purchase of sessions from Easyas Pi Tutoring. By booking and purchasing a session, you agree to be bound by these Terms. If you do not agree to these Terms, please do not proceed with the booking.
‘We’ and ‘our’ means Easyas Pi Tutoring (ABN: 68 893 328 319).
‘You’ and ‘your’ means the client purchasing tutoring services (and if the student is under 18 it will always refer to the parent or guardian of that student).
1. Booking and Payment
1.1. All tutoring sessions must be booked online through our website, unless otherwise agreed.
1.2. Payment is required in full at the time of booking.
1.3. We accept payment via the methods specified on our website at the time of booking.
1.4. Once payment is received, you will receive a confirmation email with session details.
2. Cancellations and Rescheduling
2.1. You may cancel or reschedule a session up to 24 hours in advance for a full refund or rescheduling without penalty.
2.2. Cancellations made less than 24 hours before the session will only be eligible for a 50 percent refund.
2.3. If you fail to attend a session without prior notice, the session will be forfeited without refund.
2.4. In the event of tutor unavailability, we will offer an alternative time or a full refund.
3. Session Conduct and Requirements
3.1. Parents/guardians are responsible for providing an appropriate space for tutoring sessions in an appropriate environment (e.g., a desk or dining room table). Sessions are not to occur in student’s bedrooms.
3.2. For any online sessions, you are responsible for ensuring you have a reliable internet connection and a suitable device.
3.3. Parents or guardians are encouraged to supervise sessions for students under 18 years of age.
3.4. Students and tutors are expected to participate in tutoring sessions with respect and courtesy, avoiding discriminatory language and aggressive behaviour.
3.5. Tutors reserve the right to terminate a session if they feel unsafe.
4. Intellectual Property
4.1. All materials provided during sessions are the intellectual property of Easyas Pi Tutoring and are for personal use only.
4.2. You may not reproduce, distribute, or share any session content without prior written permission.
5. Complaints
5.1. You should contact the owners of the business either Aidan or Natasha using the contact details below to discuss any concerns or to lodge any complaints. Any such discussions will be treated as confidential.
6. Limitation of Liability
6.1. Easyas Pi Tutoring is not liable for any indirect, incidental, or consequential damages arising out of, or related to, your use of the services.
6.2. We do not guarantee any specific academic outcomes or results.
7. Privacy
7.1. Your personal information will be handled in accordance with our Privacy Policy.
8. Changes to Terms
8.1. We reserve the right to update these Terms at any time.
8.2. Any changes will be posted on our website and will apply to future bookings.
9. Contact
If you have any questions about these Terms, please contact us at info@easyaspitutoring.com.au or 0484 003 770.